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San Rafael Santa Cop

San Rafael Santa Cop was established in 2000 by two San Rafael police officers who, through their patrol duties, saw a need that was not being met. 

To find out more about San Rafael Santa Cop and First Responder Elves, go to https://sanrafaelsantacop.org

San Rafael Police Department

San Rafael Police Department

Questions?

With the help of our community, we have developed a list of some frequently asked questions.

Do you have a question that's not here? Click here to ask, and we'll add your question and our answer to the page.

Can't wait? Call us 24/7 at (415) 485-3000.

About the Police Department

Community Policing

Contact

How do I contact the police department?

If you have an emergency, please dial 911.  Our non-emergency phone number is (415) 485-3000.

For additional contact information, or to send a message directly to a member of our department, please click here to visit our contact page.


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Where is the police department?

The San Rafael Police Department is located on the lowest level of City Hall, located at 1400 Fifth Avenue in San Rafael.  The entrance to the police department is at the intersection of Fifth Avenue and D Street.


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Crime Prevention

Online Reporting

Parking Services

Where can I pay a parking citation?

Parking Citation can be paid at 1033 C St San Rafael or www.citationprocessingcenter.com


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Permits

Is there an email address for the Alarm Permits department in order to send a formal billing address update?

Yes, if you have an alarm permit on file, you may email Anita Rose, or call 415-(415) 485-3009 to update your billing information?.


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Do I have to pay an alarm permit fee?

No, the only time you have to pay a fee is after your third false alarm which is $140.00


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Community Policing

Property and Evidence

What do I do if I find littered syringes (with or without needles)?

If you find any litter that is dangerous, and you are not comfortable disposing of it yourself, please contact the San Rafael Police Department at 415-485-3000.  Our officers are equipped to dispose of them properly.


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How do I get my property back?

If the property in question is evidence, the Marin County District Attorney’s Office must authorize its release. Otherwise, you must call the San Rafael Police Department at (415)-485-3000 to make an appointment to pick-up your property.   


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Records

Do you charge for copies of report, and if so, what is the fee?

No, there is no charge for a copy of a report.?


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Can I come in after business hours to get a vehicle release if my stolen vehicle is located?

Yes. After business hours, you might experience a longer wait time due to the availability of staff but we will make sure you get your release if you plan on going to the other police department/tow yard for the recovery release. That way, your vehicle does not continue to accrue storage fees. 


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Where do I file a restraining order?

Restraining Orders can be filed at Civil Clerks Room 113 at Civic Center  Phone 415-473-6407 or www.marincourts.org for more information and forms can be downloaded.  Maybe also have marincourt link on our website.


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What do I need to get my ticket signed off?

If you need to have a ticket signed off, please come to the San Rafael Police Department at 1400 Fifth Ave, San Rafael, CA 94901. We will have an Officer or Records Clerk assist you with the sign-off. If your violation involves proof of financial liability, you must go to room C-10 on the court floor for the sign off. 


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How do I seal my records?

You must contact the arresting agency for the Petition to Seal. Instructions are on the back of the form. The sealing of juvenile records is different from that of adults. Contact the Marin County Probation Department’s Juvenile Services Division at (415)499-6659 for more information regarding sealing your juvenile record(s).


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How can I get a copy of a police report?

Records requests can be made online, or in person at the San Rafael Police Department.  Records requests take at least 10 business days to complete after the report has been received from the records department. Please note that it may take time for the report to reach our records department if the investigation is on-going, or if the officer has not yet completed the report.?

Click here to request a copy of a police report.


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Red Light Camera

Do you have red light cameras?

The City of San Rafael no longer has red light cameras.


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Traffic

Website

Other

While cleaning my garage, I found a gun in my house that belonged to my deceased relative. Can I turn it into the police department in person?

Yes, although we ask that you keep it locked up in the trunk with the ammunition separated from the weapon. An officer will walk with you to your parked vehicle to take possession of the gun. If you do not know whether the gun is loaded or not, leave the gun where it is in the trunk and an officer will be able to assist you with that. Otherwise, another option is to request to have an officer come to your San Rafael address. 


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Where can I get fingerprinted?

LIVESCAN is done at Marin County Sheriff's Office by appointment or you can find a location at this website https://oag.ca.gov/fingerprints/locations


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We are intending to answer generic frequently asked questions.

If you have a question regarding a specific incident,
please call the San Rafael Police Department at (415) 485-3000.