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San Rafael Police Department

San Rafael Police Department

For Immediate Release

Author: Sergeant Justin Graham
Date: November 01, 2022 2:00 PM

Seamless Transition of 911 Services During Telecommunications Outage

San Rafael, CA – On 11/01/2022, just after 8:30 AM, San Rafael experienced a temporary telecommunications outage of 911 emergency phone services.  During the interruption, the handling of 911 calls was immediately transferred to the Marin County Sheriff’s Office Communications Center. 

People calling 9-1-1 within San Rafael between 8:30 AM and 12:45 PM may have noticed that dispatchers from MCSO were receiving their calls.  Fortunately, due to protocols already in place, a person calling 9-1-1 in an emergency within the City of San Rafael did not experience any delay or interruption in how the calls were received or handled.  There were no delays in sending fire, police, or EMS services to those in need.

At 12:45 PM, the outage was repaired.  The outage was believed to be the result of a faulty electrical breaker that has been repaired.   We want to thank our Marin County Sheriff’s Communications Center partners for assisting during this outage and making it virtually seamless for the public we serve.

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Posted: November 01, 2022 2:04 PDT by Sergeant Justin Graham

Updated: November 01, 2022 2:05 PDT by Justin Graham


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